Feedback & Complaints

BGCLS is interested in continual improvement and aims to meet the needs of the community. We welcome your feedback, positive or negative - it helps us to provide a better service moving forward.

BGCLS is committed to providing legal services in a fair and accessible manner.
​The Client Charter explains what you can expect from us and what we expect from you when using our service. You can download, read and print a copy here:
Client Charter

The BGCLS Client Complaints form can be downloaded and printed below:
Client Complaints Form

Alternatively, complaints can be made in writing to [email protected]

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If you would like to provide feedback about your visit today you can click on the survey monkey link below and complete the survey. This survey should take about 2 minutes to complete. BGCLS value your feedback. 
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Click here to complete the survey.